Refund policy

Perfumes Lab — Return & Refund Policy
Thank you for shopping at Perfumes Lab. We want you to find your perfect scent, which is why we offer a strict 7-day trial window for our perfume testers.
1. The 7-Day Window
  • Deadline: You have exactly 7 days from the date of delivery to request a return.
  • Tracking: The 7-day clock starts the day the courier tracking marks your package as "Delivered."
  • Late Requests: Requests made on Day 8 or later will automatically be denied.
2. Item Condition for Returns
  • Usage Limit: You may spray the tester 2 to 3 times to test the fragrance on your skin.
  • Denial Criteria: Bottles with noticeable volume loss or heavy usage will not be refunded.
  • Packaging: You must return the tester bottle with its original cap and box packaging.
3. Return Shipping Costs
  • Customer Responsibility: Perfumes Lab does not cover return shipping labels.
  • Process: The customer pays all shipping fees to send the item back to our warehouse.
  • Recommendation: Use a trackable shipping service; we cannot refund items lost in transit.
4. How to Start Your Return
  1. Email [Info@perfumslab.com] within 7 days of delivery.
  2. Include your Order Number and the name of the fragrance.
  3. Our team will reply with the mandatory return shipping address within 24 hours.
5. Refunds & Processing
  • Inspection: We inspect all returned testers within 3 business days of arrival at Perfumes Lab.
  • Approval: If approved, a refund is issued to your original payment method.
  • Timeline: It takes [e.g., 5–7] business days for banks to post the funds to your account